Thursday, May 19, 2011

If you can tell the future, cancel your credit cards before you die

Be sure and cancel your credit cards before you die! This is
so priceless, andso easy to see happening, customer service
being what it is today.
A lady died this past January, and Citibank billed her for
February and March for their annual service charges on her
credit card, and added late fees and interest on the monthly
charge. The balance had been $0.00 when she died, but now
somewhere around $60.00. A family member placed a call to

Here is the exchange :
Family Member:  'I am calling to tell you she died back in
Citibank :  ' The account was never closed and the late fees
and charges still apply.'

Family Member: 'Maybe you should turn it over to collections.'

Citibank : 'Since it is two months past due, it already has

Family Member: So, what will they do when they find out she
is dead?'

Citibank : 'Either report her account to frauds division or
report her to the credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'
Citibank : 'Excuse me?'
Family Member: 'Did you just get what I was telling you -
the part about her being dead?'

Citibank : 'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died back in
January with a $0 balance.'

Citibank : ' The account was never closed and late fees and
charges still apply.'

Family Member: 'You mean you want to collect from her estate?'

Citibank : (Stammer) 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.' (Lawyer info was

Citibank: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number was given)

After they get the fax :

Citibank: 'Our system just isn't setup for death. I don't
know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not,
you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges will still apply.'

(What is wrong with these people?!?)

Family Member: 'Would you like her new billing address?'

Citibank : 'That might help....'

Family Member:  '   Odessa   Memorial   Cemetery , Highway
129, Plot Number 69.'

Citibank : 'Sir, that's a cemetery!'

Family Member: 'And what do you do with dead people on your

And you wondered why Citibank needed help from the Feds?

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